Some Microsoft prospects had been unable to entry the corporate’s Azure and Microsoft 365 companies on Thursday because of a problem with Microsoft’s geolocation companies.

Simply after 12 p.m. GMT, the Microsoft 365 Standing Twitter account posted a tweet alerting prospects to the truth that it was “investigating a problem the place customers with particular conditional entry insurance policies utilized could also be unable to entry any Microsoft 365 service,” including that Microsoft was trying to reverse a latest change in an effort to mitigate the influence.

Because of the change, some customers who had an IP-based conditional entry coverage skilled sign-in points, as Microsoft’s geolocation service was inadvertently exhibiting visitors was originating from Tashkent, Uzbekistan, quite than the real nation of origin.

“Not cool. Sending US-based visitors to Uzbekistan is unacceptable on many ranges,” Twitter consumer @brianwilson stated in a tweet, together with screenshots of visitors being routed to Toshkent (the native title for Tashkent).

“Second time this MONTH this has occurred. Earlier this month Azure AD was reporting a few of our customers as being in India; at present it is reporting some are in Tashkent, Uzbekistan (myself included). We’re 100% based mostly in Canada!” Andy Matthews, an impacted buyer, stated in a tweet.

Though the difficulty was finally resolved about eight hours later, a number of replies to Microsoft’s preliminary tweet recommended the issue had began many hours earlier than the corporate first took to social media to alert its prospects.

This isn’t the primary time this 12 months Microsoft prospects have been left unable to entry the corporate’s companies. On the finish of January, Microsoft applied a community change that noticed prospects throughout the globe unable to entry its collaboration suite Groups and e mail service Outlook, in addition to Microsoft Change On-line, SharePoint On-line, and OneDrive for Enterprise.

Lower than two weeks later, prospects as soon as once more reported having points accessing Groups and Outlook.