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A lot of customers of iCloud are having hassle synching with iCloud Drive, Pictures, and importing their backups after updating to iOS 16.3, an issue that appears linked to two-factor authentication.
In posts to Apple’s assist boards and to Reddit, in addition to for one reader who contacted AppleInsider, it appears there is a matter for some customers attempting to work together with iCloud. The cases observe the replace to iOS 16.3 which made safety modifications to allow bodily safety keys for use to safe accounts, in addition to increasing Superior Knowledge Safety outdoors of the U.S.
The experiences by customers clarify that they see a message studying “An Surprising Error Occurred. Please strive once more later” after attempting to allow beforehand lively and useful options, which were turned off post-update. These options embody iCloud Drive and iCloud Backup, amongst others.
A standard thread all through consumer experiences is that two-factor authentication is not enabled generally. In some cases, follow-up experiences point out that enabling two-factor authentication to the Apple ID could be a workaround, however not everybody needs to allow that safety characteristic on their account.
There are additionally a number of experiences the place customers are having the identical situation however have already got two-factor authentication enabled, so there’s a chance that it might be on account of one thing else.
Based on Apple’s iCloud knowledge safety overview, “All new Apple IDs require two-factor authentication” to be enabled on an account, and that it is usually required for varied different ecosystem options, comparable to end-to-end encryption.
Apple rolled out Superior Knowledge Safety within the U.S. in December 2022, which provides end-to-end encryption to iCloud Drive, machine and Messages backups, Pictures, and different parts. The characteristic was expanded to different nations on January 23.
It additionally seems that some customers have tried to get assist from Apple’s assist, and it appears Apple is conscious that there’s something occurring with the system.
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