The digital healthcare company Babylon has launched its artificial intelligence (AI) triage tool in Rwanda to further digitize the Rwandan healthcare system.
Babylon, known locally as Babyl, has been providing digital health services in Rwanda since 2016 and last year entered into a 10-year partnership with the Rwandan government to build Africa’s first digital universal health system.
The AI-powered triage tool is now being used by Babyl’s call center nurses to help them work more efficiently by gathering information about patient symptoms and providing insights to help them choose the correct triage pathway.
If a follow-up appointment is required, the collected patient data is passed on to the doctor, which saves time for both the doctor and the patient.
The solution has also been fully localized for Rwanda, taking into account the local language, epidemiology, culture and health system pathways.
WHY IT IS IMPORTANT
Rwanda is grappling with issues of accessibility and affordability of health care, but is also faced with an ever-increasing proportion of chronic illnesses and severe health care labor shortages. With a population of around 12 million, Rwanda only had 1,200 doctors in 2019.
Babylon says the introduction of its AI-powered triage tool is a huge step forward in its commitment to support the Rwandan government’s agenda to digitally transform the national health system.
THE LARGER CONTEXT
Babylon expanded its work in Rwanda earlier this year to make it easier for people without smartphones to access its health services. With its new service, Rwandans can use any shared digital or analog device to register, have digital consultations with doctors and receive prescriptions by entering their national ID.
The British company announced earlier this year that it would go public through a $ 4.2 billion SPAC merger with Alkuri Global Acquisition.
ON THE RECORD
Shivon Byamukama, CEO of Babyl Rwanda, said, “Rwandans have embraced digital healthcare that enables them to access clinicians from anywhere. With the introduction of the AI triage tool in our call center, we are effectively placing the doctor’s brain in the hands of our nurses with digital triage. “
Paula Musoni, Minister for ICT and Innovation, said: “The use of technology to deliver government services to the citizens of Rwanda has been at the heart of the national ICT strategy. While Rwanda did very well in using ICT to deliver most government services, the introduction of Babylon AI allows us to expand human capacities in a chronically understaffed sector that has come under even more pressure from the pandemic. With this technology, Babyl improves the quality of treatment for every online patient, regardless of where they are in the country. “
Ali Parsa, Founder and CEO of Babylon, said, “We are honored that the Rwandan government has selected us to help them digitize the Rwandan healthcare system, and we look forward to seeing how Babylon’s AI supports this goal. “