Google is investigating a service outage affecting Gmail customers worldwide that causes points when syncing emails with Microsoft servers by way of the Web Message Entry Protocol (IMAP).

On affected units, Gmail customers say they’re not receiving emails and that they are additionally having points syncing their Hotmail accounts.

Impacted clients report seeing “There was an issue whereas syncing this folder. Please strive once more later.” errors.

“I’ve not been capable of sync my Hotmail account within the Gmail app for the previous couple of days, my outlook account is syncing effective it’s only the Gmail app that this is not working! I’ve tried every thing to resolve this problem however nothing is working,” one other person mentioned.

Further experiences additionally level on the Gmail cell app being the one affected by these ongoing sync points, with desktop apps working as anticipated.

The corporate has already acknowledged the experiences and says in an incident report printed earlier at this time on the Google Workspace Standing Dashboard that it began trying into this problem at 5:10 PM UTC, 20 minutes after the incident began.

“IMAP syncs with Microsoft servers experiencing failures which can be inflicting Gmail sync points. We at present consider the problem solely impacts customers syncing their electronic mail from Outlook servers.” Google mentioned.

“Prospects accessing Outlook or Hotmail electronic mail accounts on Gmail software throughout all gadget platforms are unable to sync new messages.”

Google’s engineering group continues to be engaged on figuring out the foundation explanation for this ongoing outage and can share extra particulars when further info is offered.

Replace February 22, 15:38 EST: Google says that the sync issues usually are not brought on by Gmail auth points.

“The investigation so removed from our engineering has not uncovered any points with Gmail software authentication and we’re persevering with to analyze additional for the foundation trigger,” the corporate mentioned in an replace to the incident report.